Student Complaint Resolution Process
Resolution processes are unique to the type of complaint, the person (i.e. student, staff, faculty) against whom the complaint is directed, and the level of due process required to resolve a complaint. Accordingly, complaints are directed to the jurisdiction of the appropriate process recognized by the College. A student wishing to resolve a complaint is encouraged to consider informal and/or formal resolution processes offered by the College.
Informal Resolution
An informal resolution process entails presenting a complaint to an immediate supervisor or someone in authority to help resolve the complaint. Chain of command is important in following an informal resolution process. For guidance regarding to whom an informal complaint may be directed, refer to the Campus Directory published in the Student Handbook.
Formal Resolution
A formal resolution process entails registering a complaint through the College website. The College will engage the appropriate formal process toward resolution of all such complaints. Students have the option to register a formal complaint should an informal resolution process prove to be inadequate.
General complaint process for Formal Resolution
1. A student registers a formal complaint via the website.
2. The complaint is logged and forwarded to an appropriate contact person.
3. The contact person follows up with the student within 10 academic days to initiate the resolution process.
Employee Complaint Resolution Process
Resolution processes are unique to the type of complaint, the person (i.e. student, staff, faculty) against whom the complaint is directed, and the level of due process required to resolve a complaint. Accordingly, complaints are directed to the jurisdiction of the appropriate process recognized by the College. Refer to the Reporting Flowchart.
Public/Visitors Complaint Resolution Process
Resolution processes are unique to the type of complaint, the person (i.e. student, staff, faculty) against whom the complaint is directed, and the level of due process required to resolve a complaint. Accordingly, complaints are directed to the jurisdiction of the appropriate process recognized by the College.
